Wonder what it's like to control million dollar marketing budgets? Manage hundreds of people? Decide which ideas go to market?
The CMO Confidential podcast shares how it feels to be in that chair of the shortest-tenured position in the C-suite. We detail the long, hard road of bringing new ideas to market and how to get the best ones through.
CMO Confidential is hosted by Mike Linton. Mike began his career as a brand manager at Proctor & Gamble and went on to become the CMO of Best Buy, eBay, and Farmers Insurance as well as top marketing positions at Ancestry and Remington.
Props is proud to bring you the playbook for how to get, do, keep, and handle the pressures of being the CMO.
A CMO Confidential Interview with Karna Crawford, CMO of Marqeta, formerly SVP at JPMorgan Chase, and Head of US Marketing at Ford. Karna discusses how a number of factors have created more "promiscuous customers," the challenge of constantly delivering against rising value expectations, and why the marketplace has left many companies behind in the loyalty race. Key topics include: how companies become overly focused on acquisition and ignore churn; how the core principles of loyalty apply to both B2B and B2C; and why GAP and United are examples of how not to solve the issue. Tune in to hear a business comparison to the 5 Love Languages.Dive into "The Loyalty Crisis: What CMOs Must Do NOW!" with Mike Linton on CMO Confidential. Tune in to hear marketing expert Karna Crawford, CMO of Marketa, discuss the pressing issue of declining customer loyalty. Key topics include defining customer loyalty, the rise of brand promiscuity, and how companies can leverage AI to personalize customer experiences. Karna draws on her extensive experience from roles at JPMorgan, Moxie, and Ford to provide actionable insights for marketers. Discover how to balance customer acquisition with retention and the importance of building brand love. Don't miss this engaging discussion to enhance your marketing strategy and leadership skills. Subscribe to the CMO Confidential Newsletter for Exclusive Content and stay ahead in the dynamic world of marketing.
#RetainingCustomerLoyalty#MarketingLeadership#LoyaltyPrograms#LoyaltyProgramsForBrands#AiInMarketing
00:00 - Intro
01:34 - Understanding Loyalty in Business
06:00 - Common Missteps by Companies
11:32 - Strategies for Marketers to Reach C-Suite
16:14 - Effective Use of AI in Marketing
21:02 - Differences Between B2B and B2C Marketing
24:26 - Marketing Horror Story
29:47 - Final Thoughts and Questions
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